Privacy Policy

When you visit the S-KO Personal Care website, place an order, or communicate with our concierge, we collect specific information to provide you with seamless service and premium formulations:

• Personal Identification Details: Your name, email address, contact phone number, billing address, and physical shipping address.
• Transactional Information: Products purchased, order timestamps, and encrypted transaction identifiers processed via certified gateways.
• Technical & Device Data: IP address, browser type, operating system, and browsing activity strictly utilized to optimize site responsiveness and ensure account security.

We utilize the information collected strictly for genuine business, logistical, and client service purposes:

• Order Fulfillment & Logistics: Processing payments, preparing formulations for dispatch, and delivering live courier tracking updates via email or SMS.
• Client Support & Consultation: Answering inquiries, resolving issues with orders, and providing formulation advice through our concierge desk.
• Editorial Insights & Launches: Sharing new product releases, private drops, and personal care routine recommendations only when you have explicitly opted into our mailing list.
• Platform Optimization: Improving performance, layout speeds, and device accessibility across our digital flagship.

We use lightweight, privacy-focused cookies and local storage tokens to ensure our digital experience operates efficiently:

• Essential Cookies: Required to maintain your active shopping bag items, remember drawer state, and facilitate secure checkout sessions.
• Performance & Analytics: Aggregated, anonymous metrics that help us evaluate page load times and diagnose user experience bottlenecks.
• Preference Cookies: Remembering your volume display (ml vs fl oz) or regional currency preferences.

You retain full control over cookie settings and may choose to disable or clear cookies through your browser preferences at any time without restricting core product browsing.

We hold a strict policy regarding the confidentiality of your data:

Your information is shared only with trusted, vetted enterprise partners essential to fulfilling your orders:

• Logistics & Courier Partners: Tier-one shipping couriers who require recipient addresses to complete delivery.
• Secure Payment Processors: PCI-DSS certified payment platforms (such as 1-Click GoKwik Checkout and authorized banking gateways).
• Legal Compliance: Only when required by law, subpoena, or to prevent fraudulent activity and protect customer safety.

Under applicable global privacy frameworks (including GDPR, CCPA, and standard digital data protection regulations), you have full authority over your personal information:

• Right to Access & Portability: Request a complete copy of the personal data we hold about you.
• Right to Rectification: Request instant correction of inaccurate contact or shipping information.
• Right to Erasure ("Right to Be Forgotten"): Request complete deletion of your account and personal records from our database.
• Right to Opt-Out: Unsubscribe from marketing newsletters at any time via the 1-click link in our emails.

To exercise any of these rights or ask questions regarding our privacy practices, please contact our Data Protection Concierge directly at care@sko-care.com.